Lyft faces discrimination lawsuit

移动互联 2018-03-14

Disability Rights Advocates, on behalf of the Independent Living Resource Center and two people who use wheelchairs, filed a class-action lawsuit today against Lyft . The plaintiffs allege the ride-hailing company discriminates against people who use wheelchairs by not making available wheelchair-accessible cars in the San Francisco Bay Area.

The case, filed in Alameda County Superior Court, alleges Lyft directly violates the law by not providing an equal and accessible transportation option to all. The suit specifically alleges Lyft is in violation of the Unruh Civil Rights Act, which guarantees people with disabilities are entitled to full and equal accommodations. The suit also alleges Lyft is in violation of the California Disabled Persons Act.

Lyft does have a service, Access, designed to serve people with disabilities, but the plaintiffs allege Lyft’s service for people with disabilities is “a sham and a completely inadequate substitute for actual accessible transportation,” the lawsuit states.

“Instead of connecting a rider in access mode with an accessible vehicle, Lyft sends the rider a text message with a link to a website listing phone numbers for paratransit, public transportation agencies, and local taxi companies around the country,” the lawsuit states.

TechCrunch was able to reproduce this claim outlined in the lawsuit. When I requested a car in Access mode, Lyft matched me with a driver and then sent me a text message stating:

Lyft accommodates service animals and foldable wheelchairs. If you need a vehicle with a ramp or lift, visit to connect to local services.

That means those who can’t easily get in and out of their wheelchairs would need to contact one of those local services.

“This effort is as laughable as it is inadequate, and clearly demonstrates Lyft’s lack of commitment to making its service accessible to people who need vehicles with lifts or ramps,” the lawsuit alleges.

The suit later describes how there are major limitations to public transportation and paratransit for those with mobility disabilities. Therefore, “many persons with disabilities must use private transportation services to travel from one place to another.”

The plaintiffs do not seek money, but simply equal access to Lyft. Lyft’s main U.S. rival, Uber, also faces a number of lawsuits pertaining to the lack of services it offers to people with mobility disabilities. The DRA has filed similar suits against Uber in bothNew York and California .

I’ve reached out to Lyft and will update this story if I hear back.


Lyft gained from Uber’s scandals, sees revenue tri... Lyft appears to have benefited from Uber’s tough year. The U.S. rival has seen its revenue growth more than triple, according to a report from...
打败Uber的不是滴滴,而是名不见经传的Lyft... 每个企业的胜利或者失败,都不可能是单一维度的,肯定是多个维度的综合结果。 一年前的8月,Uber中国终于抵挡不住滴滴的猛烈攻势,与滴滴宣布合并。大家可能并不知道,在这场战役中起到决定性作用的,是美国市场扶不起的阿斗——Lyft。 事情是这样的。 和快的合并后,滴滴以为战役结束,...
获Google 10亿美元加持,Uber死对头Lyft签下航司合作后又瞄准酒店... 【环球旅讯】(本文编译自Tnooz)过去一年,相对于在重重困局中挣扎的Uber,老对手Lyft的运气则好一些。据《名利场》(Vanity Fair)杂志称,Lyft目前估值达75亿美元,计划开发自动驾驶技术,深化和自动驾驶汽车公司nuTonomy、Drive.ai和Waymo的合作。 去...
Lyft和Uber申请运营共享电动滑板车服务 Mashable中文站 6月11日报道 美国旧金山电动滑板车开始受到追捧。12家公司竞相申请提供共享电动滑板车服务,其中包括打车服务公司Lyft和Uber。 Uber公司以其在今年初收购的电动车共享服务公司Jump的名义提交了此次申请。Jump公司的一名高管曾表示,该公司的新一代红色电动...
Lyft将联手无人驾驶公司 于CES上展示无人驾驶汽车... 新浪科技讯 北京时间1月3日早间消息,打车服务企业Lyft与无人驾驶软件公司Aptiv将会在本月的消费电子展(CES)上联手展示自动驾驶打车服务。 这个打车系统整合了Lyft的应用以及Aptiv的无人驾驶平台,两家公司在所发表的一份声明中表示:“在拉斯维加斯大道等复杂路况区域进行运营,能加...