Google Drive Issue Preventing Word Documents From Being Opened in Apple’s Files App

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Since the Google Drive app for iOS was updated earlier this month, several iPhone and iPad users have been unable to open Microsoft Word documents in Apple’s Files app for iOS 11 or iCloud Drive app for iOS 10.

Instead, when users with the Google Drive app installed attempt to open a DOCX file in the Files or iCloud Drive apps, the Google Drive app automatically opens and displays a prompt to save the file there.

MacRumors has been able to duplicate the issue, which is likely a Google Drive problem rather than a Files or iCloud Drive one.

The only solution to the problem for now appears to be uninstalling the Google Drive app. Google has yet to comment on the matter, but it will presumably have to release another update to the Google Drive app to fix this issue.

Tags:Microsoft, Microsoft Office , iCloud Drive , Google Drive , Files


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