To communicate “rigid needs”, “covering your face” is the most commonly used, and “smile” is the most hated.
The survey shows that the supplement of non-verbal social communication in the workplace has become a “rigid demand”. Nearly 90% of the workplace respondents are accustomed to using expressions such as Emoji in their social communication, and more than 60% use them frequently (often / all the time). Less than 5% of the respondents never use expressions such as Emoji for workplace social communication. The acceptance and use of Emoji and other expressions in women are higher than those in men.
For the purpose of social communication, the attitude of workers towards expressions such as Emoji is also influenced by the social environment. According to the survey, workers working in foreign-funded / joint ventures use emoticons such as Emoji most frequently, with high-frequency (frequent / constant) users accounting for 67.6%. In contrast, workers interviewed in state-owned enterprises had a more “conservative” attitude towards emoticons such as Emoji, with high-frequency (frequent / constant) users accounting for more than 10% lower than foreign-funded / joint ventures, and low-frequency (occasional) users close to 40%. From an industry point of view, the proportion of government / public utility workers who hardly use emoticons such as Emoji is also the first of all industries.
From the birth of emoticons, after 40 years of development and changes, the forms of expressions in workplace social communication are gradually diversified. The survey showed that nearly 80% of the workers surveyed used Emoji expressions most frequently, with emoji (patterns formed by computer characters depicting people’s facial expressions and movements) and animal emojis (made of animal photos, videos with text, etc.) ranked second and third, accounting for 31.2% and 26.1%, respectively.
Among the common Emoji expressions in social communication, nearly half of the respondents used “cover their face” most, followed by “ok” and “strong”, accounting for 32.8% and 30.6%, respectively. Among the dislike expressions, nearly 60% of the respondents tacitly chose “smile” as the first place, and the fault was ahead of other expressions.
Interestingly, “smile” originally only represents the emotion of a smile, and few of the post-70s and post-75s workers surveyed hated the Emoji, but with the change of the social communication environment of the times, “smile” has been given a new definition-strong mockery, being used to criticize people, and being very angry, etc., and most young people equate it with “hehe”. “embarrassing” and “wiping off sweat” were among the second or third least favorite expressions in the workplace.
Behind the expressions such as Emoji is the transmission and perception of workplace emotions.
From being created to the meaning being evolved and iterated, when asked about the role of expressions such as Emoji in workplace social communication, more than 60% of the respondents believed that “making words vivid and visual” was the most important social communication function of expressions such as Emoji, while 40% of respondents believed that expressions such as Emoji could help ease the embarrassment of communication. “it is more convenient to replace typing”, “closer to each other”, “the language can not be spoken directly, the expression is more appropriate” are also the reasons why respondents choose to use expressions such as Emoji to replace or assist words.
As more and more enterprises deepen the role of digital communication in management, the capture of employees’ emotional expression in digital dialogue has become a key to whether employers can retain talent. 51 job’s recent enterprise-side survey shows that attention to employees’ health, especially their mental state, also reached an all-time high in 2022. 54% of Shanghai enterprises, 37% of Beijing enterprises, 42% of logistics and distribution, 37% of manufacturing and 35% of media advertising enterprises all focus on caring for employees as the focus of HR.
As a convenient way to convey non-verbal information, the use of expressions such as Emoji in the workplace makes the digital online communication between managers and employees more simple and effective. Emoticons such as Emoji can also help managers capture employees’ emotions more intuitively in offline communication environments, so as to tap work motivation and the way employees are more willing to work, which obviously has a positive effect on the telecommuting experience under the continuing influence of the digital age and the epidemic.
But at the same time, some workplace respondents also believe that expressions such as Emoji may have problems such as “misunderstanding each other due to different understanding of the same expression / expression” and “considered perfunctory and informal communication”. Nearly 30% of the respondents believe that choosing appropriate expressions such as Emoji may increase energy consumption in the process of communicating with unfamiliar workplace objects.