网络科技

    今日:247| 主题:244794
收藏本版
互联网、科技极客的综合动态。

[科技] From the Editor's Desk: Saying sorry

[复制链接]
西瓜荡秋千 发表于 2016-10-10 00:44:19
51 0

立即注册CoLaBug.com会员,免费获得投稿人的专业资料,享用更多功能,玩转个人品牌!

您需要 登录 才可以下载或查看,没有帐号?立即注册

x
Some Sunday thoughts from cottage country.
      It's hard to say sorry. Big companies especially need to get better at it. Hell, I'm Canadian and say it all the time and still need to get better at it.
      What struck me about this wholeNote 7 mess is that Samsung just hasn't made people feel        good enoughabout its response. It did all the right things — got the phones back en masse, issued new ones quickly, with sufficient (albeit strange) differentiation — but they missed the emotional impact that this recall had on people. And now, after several replacement Note 7s have reportedly exploded, the company has        stayed largely silent, except to say the investigation continues. The trend is disturbing.      
      It's akin to a relationship gone south, and all you see can see after the breakup is a totally different person staring back at you.
      People are scared. They're scared to buy Note 7s, they're nervous to be around other people with Note 7s, and they're especially hesitant to use one themselves. And that's OK: It's normal to be worried when you've been told a thing in your house — in your pocket— could explode without warning. The difference is that the Note 7, or any phone, is meant to stay near you most of the time, to be a companion. Even a friend. It's akin to a relationship gone south, and all you see can see after the breakup is a totally different person staring back at you.
      Despite the recent rash of fires from the new batch of Note 7s, the chance of an individual unit spontaneously alighting is still very low. And yet, when I peer at the replacement Note 7 on my desk, I can't help looking at it a bit sideways. My response is as emotional as it is based in fact, but that's the point: Samsung hasn't adequately addressed the underlying        humanside of this very technical problem.      
      It's also a side of tech that I don't think we, as the media, successfully approach. No piece of tech has engendered more sustained discord, more animosity, more feigned        us vs. them, than the smartphone, both inter- and intra-ecosystem. And yet we don't really acknowledge the cause of this vitriol, since we generally only address it after it's been expressed. I don't want to play the role of armchair psychologist, so I'm just going to end with this: Phones are not phones, but extensions of ourselves, and our lives, over which we have considerably more control than most other areas. And when that control is upended in some way — by an errant software update, or the fear of an exploding battery — it becomes more distant from us.      
      Samsung hasn't adequately addressed the underlying        humanside of this very technical problem.      
      It's for those reasons that thePixel's announcement, that it was at once        nota Nexus and too much like a Nexus, was so divisive. I was lucky enough to use the phones briefly at an event in Toronto, and came away impressed and confused. On one hand, the phones are objectively great — nicely-built, and conscientious of the way people use their phones today — but, in the hands of Google, they have limited carrier support in the U.S. and are being positioned as both Galaxy and Nexus. I want the Pixels to do well, but I also know how difficult that will be.      
      
            
  • Andrew and Russell did a great job on thePixel hands-on, and both of them really understand where it fits in the Android ecosystem.        
  • Alex did better than most other sites          reviewing the iPhone 7 Plus, giving it a fair shake from an Android user. It's a great phone, with an amazing camera, but it's no longer automatically          the bestphone, as evidenced by...        
  • ...the results of theBlind Camera Test. I'm of two minds about the results: Samsung ramps up the color saturation of its photos, which is naturally pleasing to the eye, but there are also examples where the phone is objectively better. The iPhone 7 also holds its own, but Apple goes for a more natural look — #nofilter to Samsung's Juno or Ludwig —which can turn some people off. Different strokes.        
  • TheLG V20 goes on sale on October twenty days too late for most people. (October 28.) Seriously, LG, you had one job, and it was to get this phone into people's hands two weeks after the September 6 announcement.        
  •           Verizon ruins everything.        
  • But seriously, Verizon isn't just a wireless network provider; it's a services company, a content producer, and an enormous ad funnel. You think Google's deal to sell the Pixel on Verizon was all about the company pre-installing a couple of apps and controlling software updates? No, it was all about Google promising to advertise the crap out of its new phones on every Verizon-owned publishing channel, including AOL.        
  • We're approaching a time when the Note 7 will have to be recalled          again, but this second round of problems has, I believe,          damaged the Note brand's reputation beyond repair.        
  • And ifthis text message can be verified as having come from a Samsung representative... wow. Just wow.        
  • Hurricane Matthew          looked devastating. Hope all of you are safe and unharmed from the inundation.      
      If you're in Canada, have a very happy Thanksgiving, and if you're in the U.S., happy Columbus Day!
      -Daniel
              Like us!
友荐云推荐




上一篇:Mobile, sun-seeking gardens, and more in the week that was
下一篇:支付宝和微信支付转账要受限?央行“最严”支付新规有点儿无奈 ...
酷辣虫提示酷辣虫禁止发表任何与中华人民共和国法律有抵触的内容!所有内容由用户发布,并不代表酷辣虫的观点,酷辣虫无法对用户发布内容真实性提供任何的保证,请自行验证并承担风险与后果。如您有版权、违规等问题,请通过"联系我们"或"违规举报"告知我们处理。

*滑动验证:
您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

我要投稿

推荐阅读

扫码访问 @iTTTTT瑞翔 的微博
回页顶回复上一篇下一篇回列表手机版
手机版/CoLaBug.com ( 粤ICP备05003221号 | 文网文[2010]257号 )|网站地图 酷辣虫

© 2001-2016 Comsenz Inc. Design: Dean. DiscuzFans.

返回顶部 返回列表