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[其他] Things you can learn from redesigns

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螢窗夜話 发表于 2016-10-1 17:11:53
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Things you can learn from redesigns-1 (experience,possible,contacts,managing,entirely)
          Image Credit       A good CRM should enhance the value of managing contacts, but our legacy CRM doesn’t provide any ability to filter or search contacts within the page. Some of you may say: If it’s that bad, why not just go ahead and redesign it? But hey, it’s not that simple. Here is why:
  Legacy design

  Our CRM has been live for over a year and users have been trained on this legacy system. It’s not easy to ask users to switch to a new system without strong, convincing data. From a designer’s point of view, we want to stand by the users and try what we can to improve the user experience in any possible way without asking users to adopt an entirely new system.
  Lack of Data

  The best way to propose redesign ideas is when you have convincing data in hand. I used to propose redesigns without data, all of which inevitably got rejected. Why? The usual feedback are:
  1) Our development team doesn’t have bandwidth for this redesign; they’re overloaded with building new features.
  2) Why do we need to redesign? I don’t see any problems here.
  3) Are you sure your redesign is better? Is it worth making the investment in time and effort?
  Lessons learned! I started to realize the importance of having compelling data to convince the naysayers. Believe me, it smoothed out my redesign journey all the way from the beginning until the end.
  Redesign Journey

  1. Research

  First, I learned to gather data. Users go to our online community to learn how to use our CRM and submit questions and suggestions for improvement. It was a treasure trove of data for my project. I categorized, filtered and sorted suggestions from users and attached a link for each post. I then sat down with product managers to go over the findings and my suggestions for a few redesign ideas.
  2. Why does it need redesign?

  Second, I learned to identify the problem. When users click on the Contacts tab, there was a fly out menu for different categories of contacts, such as Starred Contacts, Leads, and Prospects. But, users often are not sure about where a Contact might belong to, so they would default to All Contacts. Furthermore, users could not search within the list view and filter their contacts.

Things you can learn from redesigns-2 (experience,possible,contacts,managing,entirely)
         Fly out menu when click on “Contacts”
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Samuelcync 发表于 2016-10-2 15:00:37
:lol 嗯嗯额
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邦邦 发表于 2016-10-2 18:33:57
撸过...
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楚臻婷 发表于 2016-10-3 13:19:26
远看是美景,近看想报警。
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梦琪 发表于 2016-10-4 03:43:27
这么强,支持楼主,佩服
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冬萱 发表于 2016-10-4 04:19:34
支持你哈............
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蒋远涛 发表于 2016-10-5 01:58:59
楼主,我这人不太会说话,如果有什么冒犯的地方,也是为了顶你!
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取经途中遇唐僧 发表于 2016-10-5 06:27:49
非常好,顶一下
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aa10790 发表于 2016-10-6 09:54:39
佩服佩服!
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xueyufbi 发表于 2016-10-22 09:24:20
按“开始键”再按两下“U”可以找出windows的隐藏游戏.
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